FAQ


CUSTOM ORDER POLICY - I do require 100% upfront payment for custom orders. Turnaround time can be found in my shop message on my main page. Sometimes I can get started right away or it may take 3-4 weeks. It will depend on how many orders I'm working on and the length of time to finish your order. I will keep you updated, but you can always send me a message if you have questions. No refunds on custom orders. Coupon codes and shop sales do not include custom orders.
I DO NOT accept refunds or exchanges on made to order or custom items. Each listing states if it is ready to ship, made to order, or custom.
Refunds on items that were as described will be on a case by case basis. Return shipping will be buyer's responsibility and item needs to be returned in excellent condition. If the item shipped with free shipping, the actual cost of the shipping label I used to send your item originally will not be refunded. 10% restocking fee will be deducted from refund in most cases.

Your items have been packaged with care and sent in excellent condition. Yet, sometimes accidents happen with shipment. If purchase arrives damaged, please contact me right away, so we can make arrangements for a refund. You will need to send me photo/photos of damage. I may or may not send you a return label depending on damage. Refund will be made after I receive the return (if needed) and insurance forms that need to be completed by buyer are filled out and submitted.

All dimensions for quilts are approximate and can sometimes be slightly off from listed measurements. Some cotton fabrics can shrink more than others. I won't be able to guarantee exact measurements, but it'll be as close as possible to stated dimensions. I will let you know if any of the sides of your quilt are more than 4 inches off from stated dimensions, so you can make a decision on whether that is okay or not.
Payment
If you live in Missouri, 6.725% sales tax on purchase price be added to your order at checkout.
Shipping
PROCESSING AND SHIPPING TIME does not include weekends or holidays. Please make sure to order item with this consideration to avoid delays.

DOMESTIC SHIPPING: Items will be sent Priority Mail with Free Delivery Confirmation. Some smaller items will be sent First Class with D.C. All items are insured.

DOMESTIC ORDERS OVER $500: All orders over $500 will need to be sent with signature confirmation.

INTERNATIONAL SHIPPING: For International customers, your item will be shipped First Class Int'l or Priority Int'l. All items are insured. Heavier items will need to be sent Priority Int'l.
Etsy shows text "VAT included (where applicable)" under price of items that ship to the EU. That is a general statement which only applies to EU sellers who are VAT registered.
I live in the USA, not VAT registered, no VAT is included in price for any of my items. You will need to pay VAT and add'l charges upon receipt.
I will need to fill customs form out properly, not as a gift. If item is returned, not claimed for any reason(customer does not want to pay customs/VAT fees, shipping address not current, etc.), I'll refund minus original shipping and shipping costs incurred by postal service for returning package only if item arrives back to me in excellent condition, just as originally shipped. CUSTOM ORDERS not included in this policy.

GIFT ADDRESS INFO: If you would like this item sent as a GIFT, please let me know the gift address in the "notes" section on Etsy and what you would like me to write in the gift card.

INSURANCE:

ALL packages are insured for loss or damage either through USPS, a third party insurer, or personally by me. I want your package to get to you safely and intact. International orders are insured through a third party insurance company. If ANY package arrives damaged, PLEASE make sure to keep everything INCLUDING the packaging and let me know as soon as possible. If I used USPS or a third party insurer, you may receive a letter that will need to be signed and returned to the insurance company confirming the damage or loss. A refund will be made after insurance forms that need to be completed by buyer are filled out and submitted. Pictures may need to be taken of package.
Additional policies and FAQs
CARE INSTRUCTIONS - I wash quilts in cold water and medium dry. Totes will need to be washed using delicate cycle and medium dry. Spot clean base piece. Please clean dryer lint filter periodically during drying time. Rag quilts will have fibers on them for the first few washes, so a lint roller is helpful.

I try to make sure my photographs represent the item's true color to the best of my ability. However, monitor colors vary dramatically and no matter how good a color looks on my monitor, I have no control of what it will look like on yours. I do offer a verbal description of the color(s), but that may leave even more open to interpretation. Be aware that the actual color(s) may vary from your expectations.
If you have any questions or concerns about an item's color, please convo me and I'll try to provide greater details.